Terms of use

Nuvia is a wellness app. You tell it which symptoms are bugging you; it plans a week of meals, gives each meal a score against what you told it, and writes one line explaining the score.

Nuvia is not a medical service. It does not diagnose, treat, cure or prevent any condition, and nothing in the app is a medical diagnosis, a prescription, or personalised clinical advice. The language it uses is deliberate: foods are described as linked to, commonly associated with, or things that may support an outcome. None of that is a promise of a result, and results differ from person to person.

Nuvia is not a substitute for a doctor, a dietitian, or any other qualified health professional. Do not delay seeking medical advice because of something the app said, and do not stop or change a treatment on the strength of a meal score. If you are pregnant or breastfeeding, managing a diagnosed condition, taking prescribed medication, or have a history of disordered eating, please talk to a clinician before changing how you eat.

Allergies are yours to check. You can tell Nuvia your allergens and it will plan around them, but ingredient lists, recipes and shopping lists are generated by software, and generated text can be wrong. Always read the label on the food you actually buy. If you have a severe allergy, treat the app as a suggestion and never as a clearance.

Plans and scores are produced with the help of an AI model. Our data and AI disclosure explains what that means, what the model is given, and where it can get things wrong.

You must be 18 or older, and able to enter a binding contract where you live. Nuvia is not offered to children, and we do not knowingly let anyone under 18 create an account or subscribe.

If you are using Nuvia on behalf of an organisation, you confirm you are authorised to accept these terms for it.

You can try Nuvia before creating an account; at that point your plan is held against your device. Creating an account is what makes your plan, your scores and your check-ins follow you to another device.

Keep your sign-in details to yourself, and give us answers that are actually true, because the plan is only as good as what you tell it. You are responsible for what happens under your account. Tell us at support@nuvia.app if you think someone else has got into it.

Nuvia is sold as an auto-renewing subscription through the App Store. The price, the billing period and the length of any free trial are shown in the app before you confirm, and those are the terms that apply. The App Store is the seller and takes the payment; we never see your card details.

How renewal works

• Payment is charged to your Apple Account when you confirm the purchase, or at the end of the free trial if you started with one.
• The subscription renews automatically unless you turn off auto-renew at least 24 hours before the current period ends.
• Your Apple Account is charged for the renewal within 24 hours of the end of the current period, at the price then shown for that product.
• If you start a free trial and then subscribe, any unused part of the trial is forfeited at the moment the subscription begins.

Cancelling

Manage or cancel from Settings on your iPhone, under your name, then Subscriptions. You can also reach it from inside Nuvia. Cancelling stops the next charge; it does not end the period you have already paid for, and you keep access until that period runs out.

Price changes

If we change the price of an existing subscription, you will be told in advance and asked to agree before the new price is charged.

Refunds for App Store purchases are handled by Apple under its own policy, not by us. The fastest route is reportaproblem.apple.com, using the Apple Account that was charged. If Apple declines and you think that is wrong, write to us and we will see what we can do.

Whatever the reason and whatever the route, the most you can ever recover from us in connection with Nuvia is the money you actually paid us for it. We do not refund more than you paid, and we do not pay compensation on top of a refund. The cap on what we can owe you sets this out in full and applies to every kind of claim, not just refund requests.

Nothing here takes away a refund or remedy that the law of your state gives you and does not let us exclude.

Please do not:

• Resell, sublicense or share your access with people who have not paid for it.
• Scrape the app, or copy its plans, meal catalogue, scores or written reasons to build or train something else.
• Reverse-engineer the app, interfere with its servers, or try to get at data that belongs to another account.
• Use Nuvia to give anyone else medical, dietetic or clinical advice.
• Use Nuvia if a court order, a sanctions list, or the law where you live says you may not.

We can suspend or close an account that does any of these.

The app, its design system, its meal catalogue, its scoring and the words it writes belong to us. You get a personal, non-transferable, non-exclusive licence to use it while your subscription is active.

What you put in, meaning your answers, your check-ins and your preferences, stays yours. You give us the licence we need to store it, process it, and use it to build your plans and run the service, and nothing wider than that.

If you send us feedback or an idea, we may act on it without owing you anything for it. That is not us claiming your data; it is us being able to fix the app when you tell us what is wrong with it.

We improve Nuvia continuously, which means features move, change and occasionally disappear. We aim to keep it available, but we do not promise it will never be interrupted. Servers go down, providers have outages, and phones update. If we withdraw something you are paying for and cannot offer a fair equivalent, you can cancel and, where the law entitles you to one, seek a proportionate refund, subject to the cap in the cap on what we can owe you.

To the fullest extent permitted by law, Nuvia is provided as is and as available, and we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the app will be uninterrupted, secure or error-free, that plans, scores, reasons, ingredient lists or nutritional information will be accurate or complete, or that using Nuvia will produce any particular result for your skin, your digestion, your energy, your sleep or anything else.

Some states do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

We take security seriously and we use measures we consider appropriate to the sensitivity of what you tell us: encryption in transit and at rest, access rules that scope every record to its owner, and limits on who inside the company can reach anything. The privacy policy sets these out.

What we cannot promise is that any of it is perfect. No connected service is immune to unauthorised access, and we do not warrant or guarantee that Nuvia, our providers, or the information you give us will be free from breach, loss, interception, or disclosure. Using any online service carries a residual risk that nobody can engineer away, and by using Nuvia you accept that this risk exists.

To the fullest extent permitted by law, we are not liable for unauthorised access to or loss, alteration or disclosure of information where it did not result from our failure to take the measures described above. Where we are liable, the cap in the cap on what we can owe you applies.

Your half of it

Keep your sign-in details to yourself, use a password you have not used elsewhere, and keep your device locked and updated. Tell us at support@nuvia.app the moment you think your account has been reached by someone else. A lot of account compromise starts somewhere other than the service itself.

What this section does not do

It does not reduce our obligations under data protection law, including our duty to keep your information secure and to report a breach to the relevant regulator, and to you, within the time the law allows. Those duties are ours, we do not contract out of them, and nothing above should be read as trying to. It also does not exclude liability the law does not let us exclude, and if you are a consumer in the UK or the EEA your statutory rights are unaffected.

Our total liability to you for all claims combined is limited to the amount you actually paid us for Nuvia in the 12 months before the event that gave rise to the claim. If you paid us nothing in that period, for example because you were on a free trial, our total liability is zero. This is a cap on everything: contract, warranty, negligence, strict liability, statute, and any other theory.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data, or the cost of substitute services, even if we were told such damages were possible.

These limits are a fundamental part of the deal between us. The price of the subscription reflects them, and without them we could not offer the app at that price.

What this section does not do. It does not limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for anything else that the law does not allow us to limit. Some states do not allow the exclusion or limitation of incidental or consequential damages, so parts of this section may not apply to you, and you may have other rights that vary from state to state.

If you are a consumer in the UK or the EEA. Nothing in this section removes your statutory rights. Under the Consumer Rights Act 2015 and equivalent EEA law we cannot exclude liability for a service that is not carried out with reasonable care and skill, or that is not as described. Where those rights conflict with the cap above, your statutory rights win.

If someone brings a claim against us because of something you did, you agree to cover our reasonable costs and any damages awarded. This is limited to claims arising from:

• your breach of these terms;
• your misuse of Nuvia, including giving nutrition or health advice to someone else on the strength of it;
• content or information you give us that you had no right to give us.

It does not cover anything caused by us, and it does not apply to the extent the claim results from our own negligence or breach. We will tell you promptly about any claim, let you take part in defending it, and not settle it without asking you first.

If you are a consumer in the UK or the EEA, this section applies only where the law of your country allows it, and never beyond what you would owe under ordinary principles of liability.

Neither of us is responsible for failing to meet an obligation because of something genuinely outside our reasonable control: outages at our hosting or model providers, network or power failure, App Store outages, industrial action, war, civil unrest, epidemic, embargo, or a change in law that makes performance unlawful. If such an event goes on for more than 30 days and it is still stopping us delivering the service, either of us may end the subscription, and you get a proportionate refund for the part of the period you paid for and did not receive, subject to the cap above. This section does not excuse a failure to pay.

Please read this section carefully. It affects how you can bring a claim against us, and it means you give up the right to a jury trial and to take part in a class action. You can opt out.

Talk to us first

Before starting an arbitration, send us a written description of the problem and what you want, at support@nuvia.app. Give us 30 days to try to sort it out. Most things get resolved here, and this step is required for both of us.

Binding individual arbitration

If we cannot resolve it, you and we agree that any dispute arising out of or relating to these terms or to Nuvia will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitrator, not a court, decides questions about the scope and enforceability of this section.

The arbitration is conducted in English. It can be handled on documents alone, by telephone or video, or in person in the county where you live, whichever you prefer. The arbitrator can award the same individual relief a court could, and the award is final and may be entered as a judgment.

Class-action and jury-trial waiver

Claims must be brought individually. You and we each waive the right to a jury trial and the right to bring or take part in a class, collective, consolidated or representative action. The arbitrator may not preside over any form of representative proceeding, and may award relief only to the individual party seeking it. If this paragraph is found unenforceable as to a particular claim, that claim alone goes to court and the rest of this section still applies to everything else.

How to opt out

You can opt out of arbitration and the class-action waiver by emailing support@nuvia.app within 30 days of first accepting these terms. Put “arbitration opt-out” in the subject line and include the email address on your account. That is all it takes. Opting out costs you nothing, changes nothing else in these terms, and we will not treat you differently for doing it.

What is not covered

• Either of us can bring an individual claim in small claims court instead, if it qualifies.
• Either of us can ask a court for an injunction to protect intellectual property or to stop unauthorised access to the service.
• Nothing here stops you from reporting a concern to a government agency or regulator.

If you are a consumer in the UK or the EEA

The arbitration agreement and the class-action waiver above do not apply to you. UK and EEA consumer law does not allow us to require you to arbitrate or to give up collective redress, and we are not asking you to. Instead: contact us first at support@nuvia.app and we will try to resolve it. If we cannot, you keep the right to bring proceedings in the courts of the country where you live, and to rely on the mandatory consumer law of that country. UK and EU consumers may also use the relevant online or alternative dispute resolution scheme.

Costs, and changes to this section

Arbitration fees are governed by the the American Arbitration Association Consumer Rules, which cap what a consumer pays; where those rules require it, we pay the rest. Each side normally bears its own legal costs unless the law or the arbitrator says otherwise. If we ever change this dispute-resolution section, the change does not apply to a dispute we already knew about.

Nuvia is built on other companies' infrastructure. We choose them carefully and we hold them to contracts, but we do not operate them and we cannot guarantee them:

• Apple, for distribution, payment, subscription management and Sign in with Apple.
• Anthropic, for generating your plan and scoring your meals.
• fal.ai, for generating meal photographs from dish names.
• RevenueCat, for tracking your subscription across devices.
• Supabase, for the database, authentication and storage behind the app.

To the fullest extent permitted by law, we are not liable for an act, omission, outage, delay, error or change of terms by any of them, or for anything that follows from it. If one of them fails and it stops us delivering the service, the events outside our control section applies.

This does not affect our own responsibility for how we handle your personal information. Our duties under data protection law are ours and we do not pass them down. The privacy policy and the data and AI disclosure say what each of these companies receives.

Any claim arising out of or relating to these terms or to Nuvia must be started within one year of the date you first knew, or reasonably should have known, about the facts behind it. After that it is permanently barred.

This does not apply if you are a consumer in the UK or the EEA, where your statutory limitation period applies instead and cannot be shortened by agreement. It also does not apply where the law of your US state prohibits shortening the limitations period, or to any claim that cannot lawfully be time-limited this way.

You can stop at any time: cancel the subscription in your iPhone Settings, and delete your account from Settings inside the app. We can suspend or end your access if you break these terms, if we are required to by law, or if we withdraw the service altogether. Except where the breach is serious, illegal, or puts other people at risk, we will tell you what the problem is and give you 14 days to put it right before we close your account, and if we do close it we will refund the unused part of any period you have already paid for. If we withdraw the service altogether we will give you as much notice as we reasonably can. These sections survive the end of this agreement, however it ends: what Nuvia is and is not, who owns what, disclaimers, security, the cap on what we can owe you, the indemnity, services we depend on but do not control, how long you have to bring a claim, disputes, governing law, the Apple-specific terms, and the general bits.

These terms, and any dispute between us, are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The Federal Arbitration Act governs the interpretation and enforcement of Disputes.

For anything not subject to arbitration, you and we agree to the exclusive jurisdiction of the state and federal courts located in Delaware.

If you are a consumer resident somewhere whose law gives you protections that cannot be contracted away, you keep those protections, and nothing in these terms removes them. In particular, if you live in the UK or the EEA, choosing Delaware law does not deprive you of the protection of the mandatory law of your own country, and you may bring proceedings in your local courts.

Apple is not a party to this agreement and is not responsible for Nuvia. Apple has no obligation to provide support for the app, and any claim about the app being faulty is between you and us, although Apple may, at its discretion, refund the purchase price.

Apple is not responsible for addressing any claim that the app infringes intellectual property, or any claim under consumer protection or similar law. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

You confirm you are not located in a country subject to a US Government embargo, and that you are not on any US Government list of prohibited or restricted parties.

• Changes: we may update these terms. If a change is material we will tell you in the app before it takes effect, and continuing to use Nuvia after that means you accept it.
• Severability: if part of these terms is unenforceable, the rest still stands.
• No waiver: if we do not enforce something straight away, we have not given up the right to enforce it later.
• Assignment: you may not transfer these terms. We may transfer them to a company that acquires the service, and this agreement carries over.
• Entire agreement: these terms, the privacy policy and the data and AI disclosure are the whole agreement between us about Nuvia.
• Notices: we contact you at the email on your account or in the app. You contact us at support@nuvia.app.

Betr Apps LLC, operator of Nuvia: support@nuvia.app. Questions about your data belong on the privacy policy; questions about the AI belong on the data and AI disclosure; anything else, the support page is the place to start.